1. I'm doing fine. Why do I need Buddy&Soul?
Because you can always do better, so why not?
Personal development is a life-long journey. Whether you are a marathon runner preparing for your next race, a successful manager on a mission, or someone who wishes to shape habits, connect with your true core, manage stress, and live better, Buddy&Soul is the place for you. You can benefit from taking our courses, interacting with a community of people who share your interests, and constantly getting inspired by other Buddy&Soul members.
2. I already use other health and wellness apps. Why do I need you?
Most applications are lean and aim to focus on a specific behavior. Buddy&Soul is a holistic place that caters to all your personal development needs., We go beyond specific app-like interventions to help you build the self-esteem, identity, willpower, habits, and tools that will sustain your behavioral change.
You can always combine Buddy&Soul with other health and wellbeing apps, but we have a feeling that once you get started, you won’t want to…
3. I'm too busy / stressed / young / old to change.
There are so many excuses )and some good reasons) to neglect your wellness and personal development. And yet, here you are – so, bravo! We’ve structured Buddy&Soul in a way that takes all of these challenges into account. We promise to do our very best to help you change your life for good!
4. Can I just enjoy Buddy&Soul without being a member?
Yes – Buddy&Soul welcomes visitors! Come enjoy our inspiring content, skim our courses, and keep updated. However, keep in mind that visitors' access is limited. You’ll need to sign up as a basic member in order to contribute to content and as a premium member in order to access the course sessions, digital coach, and many other significant features we feel are essential for holistic growth. Personal development takes commitment. So sign up for Buddy&Soul and change your life for good
5. What’s the difference between a visitor and a basic member?
Visitors and basic members both engage with our site for free, with a few small differences. While both visitors and basic members can view and share content items, only members can use the more interactive features. A basic member can like, bookmark, and contribute to content items, and their answers are saved when they respond to a debate or survey. Because visitors do not have a user profile, their responses cannot be saved nor can they accrue Growth Points.
6. What is the difference between a basic member and a premium member?
A basic member has access to our free content and features. As a basic member, you can view the peripheral course materials but you won’t be able to access the sessions (a.k.a. the hands-on, practical components) nor interact live with other community members who are taking the course. Basic members have only partial access to our journal – arguably our most powerful feature – and have to pay for our workshops with professional experts.
As a premium member, you have access to the whole kit and caboodle: course sessions, full-featured journal, live interaction with other course participants, a personalized course and community plan, a customized experience with our digital coach, unlimited access to our professional expert workshops and other specials. And a whole lot more! So, what are you waiting for?
7. How do I become a premium member?
It’s easy! Just choose which of our three plan options suits you best and subscribe here. Your 100% secure payment can be made via PayPal.
Not sure if you want to take the leap? You can request a free coupon for a full week of use, on us! (Maximum of three coupons per user.)
8. Can I cancel my subscription?
9. What’s so special about Buddy&Soul courses?
Buddy&Soul's science-based courses are designed to help with specific issues as part of a holistic process of personal development. Every course is linked to a community and is usually part of a structured community plan. Courses are built around 10 focused tasks that maximize your chances for success. All of our actions are digital and tracked by the system. They’re recorded in your journal so you can revisit and review your progress. All this is pretty cool – and pretty unique – for online courses.
10. How are course actions different from sessions?
Each course is comprised of 10 actions to help you achieve the course goals.
Sessions take this up a notch – they embed each action within a live workshop experience. Inspiring video content, our Session Talk feature (which enables you to interact live with other course members), follow-up conversations with our digital coach, and full access to our interactive journal will help you get the most out of each course you take. Who can say no to that?
11. Do I have to perform the actions?
There's nothing you have to do. However, the actions are the best way to maximize the course experience. There’s a good chance that the actions will be what makes the difference between something you read or watch and something that changes your life. That said, you know yourself best and if you only want to dip your fingers in the actions – go ahead. Read them, let them inspire you, and maybe you’ll eventually also feel like doing the exercises.
12. What is “My Plan”?
In your My Plan page, you will find an aggregation of all the courses and communities that you have joined along with an indication of your status in each. For example, for each course you are enrolled in, your plan will show you which/how many sessions you have completed and how many you have left to go. Similarly, for communities you are member of, the plan will show you which/how many courses of the community’s plan you have practiced and what’s still on the agenda.
13. What is a community plan?
Every community follows a plan of courses that they practice together. While you have the choice to practice courses on your own, we highly recommend working with the community and interacting with other course members. The human interaction and support from like-minded people that will make all the difference in your course experience.
New courses start at the beginning of each month and are offered in succession, month by month, until the entire community plan has been completed. Community plans are typically comprised of 3, 6, or 12 courses.
You’ll be offered items in your feed that come from the course that’s currently being practiced in the communities that you’ve joined.
14. I joined the community in the middle of a course. What now?
No problem at all. There are a few options for catching up on your “homework”:
- At the end of each week, you’ll be offered a chance to catch up on sessions that were practiced earlier that week.
- At the end of each month, you’ll be offered a chance to catch up on any of the 10 course sessions.
- At any time, you can catch up on the sessions you missed on your own, albeit without the live interaction features (which we know you’ll miss!).
15. I missed a practicing session. What now?
If you had already booked a date and time for your session, it will appear in your journal as a missed session. You can do the action component in the journal itself. For the full session experience, though, including the warm-up video and the live Session Talk features, you’ll have to wait until the end of the week (and then again at the end of the month) when the catch-up sessions are offered.
Or you can practice them on your own whenever is convenient for you.
16. I had to leave a session in the middle. How do I complete it?
A few options here:
1. You can find action from the incomplete session in your journal and complete it there.
2. You can enter the course via the course page and re-schedule the session.
3. You can use the catch-up session options at the end of each week and month.
4. You can go to the session page and complete it on your own.
17. What happens if I don't complete a plan?
You live happily ever after. And maybe you revisit and complete the plan afterwards.
18. Do I get a certificate when I complete a course?
Yes, you do! It will be presented to you upon completion of all 10 course sessions and subsequently saved in your profile for future access.
19. What happens if I don't complete a course?
You can always come back and complete it later on. Or, if somehow the course wasn’t gripping enough for you, you can move on to another course.
20. Where can I see actions I've completed?
They’ll be saved in your journal.
21. What is the difference between 'practice together' and 'practice on your own'?
The 'practice together' feature mimics the environment you would get in a real classroom – everyone is working through the sessions at the same time and sharing the experience via the Session Talk.
The 'Practice on your own' feature offers more flexibility with your time but, obviously, less real-time interaction.
In both cases, Budd, our digital coach, will follow up with you with a short conversation after the session.
22. What is the difference between an "open community" and a "gated community?"
An open community is open for everyone to join. A gated community is a community that was built for a specific group – such as the employees of a certain organization – and does not accept members outside of this group.
23. Can other people see which communities I join and which courses I practice?
Others can see your courses and communities, unless you choose to hide them.
* In your settings page, you’ll find options to go invisible (no one will be able to see what courses and communities you’re part of) or to contribute anonymously (your contributions will be posted under ‘Buddy&Soul Member’). You can also choose to be visible for some courses and communities and anonymous or invisible for others.
24. What is my Growth Factor?
Your Growth Factor is a number that reflects your personal growth activities on Buddy&Soul. It’s fun to watch your number grow as you engage with our site. But beyond gamification, your Growth Factor is a great way to motivate yourself to succeed at your goals.
You get your first point when you sign up with Buddy&Soul and you accrue more and more points as you engage with site materials. For example, clicking, liking, sharing, responding to a survey or debate, joining a community, enrolling in a course, and responding to a Coachat conversation will each get you one point. You’ll get 10 points for completing an action item and an additional 10 points for completing a course. If you complete an entire community plan, you get a further 10 points for that.
Your Growth Factor resets on the first of each month, but it’ll be saved in your profile for you to revisit. You can view past days, weeks, and months and track how many steps you’ve taken towards personal development.
25. What's my Growth Level?
When your Growth Factor reaches 120 points within a calendar month, you go up one point in your Growth Level.
26. Can I reset my score?
Nope, your score can’t be manually reset, but it is automatically reset on the first of every month. Any points you earned last month are saved in your profile.
27. What is Coachat?
The Coachat is our virtual agent who, through automated, structured conversations, personalizes your Buddy&Soul experience and boosts your motivation to engage with further site materials.
28. How do I maintain my privacy on Buddy&Soul?
29. How can I close my Buddy&Soul account?
You can close your account at any time under your personal settings. However, we cannot guarantee that your information will be saved or accessible if you choose to re-activate the account in the future (and we hope you do!).
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